We are pleased to announce that we have achieved a top 3 ranking amongst 250 UK firms entering the AccountingWEB Practice Excellence Programme 2013.The Practice Excellence Programme is a national contest where the clients of accountancy firms complete an independent survey, designed to rate customer satisfaction, innovation and service levels.
This year more than 250 accountancy firms entered the awards and AccountingWEB conducted over 3,500 client surveys to determine the top firms.
The positive feedback we received from clients, combined with judging from a team of industry experts, led to us being nominated as finalists in the award category for large firms with eight or more Partners.
Our progress meant that for the second year running we gained at least a top 10 ranking in the awards. Managing Partner, Neil Relph commented, “Our achievement this year builds on our ranking at last year’s awards and we will certainly be hoping to take the number 1 spot next year! We are incredibly proud of this achievement and I would like to pass on my thanks to all the team and to our clients.”
Rouse Partners Marketing Manager, Stuart Eaglestone commented, “We are very pleased to achieve this ranking amongst so many other firms that entered. Providing an exceptional level of client service is part of the central ethos at Rouse Partners and we are proud to see the hard work and dedication of our staff being recognised.”
The awards ceremony was held at Vinopolis in London and here is the AccountingWEB coverage of the event.
Client feedback
Some of the fantastic comments provided by our clients during the survey is listed below:
“Compared to our previous accountants we have found Rouse to be proactive and extremely helpful with ideas and advice to assist us with our aggressive growth plans. We would have found it much harder without them.”
“Our team at Rouse Partners are inspirational without taking risks, they provide solid advice based on my personally stated requirements and my family’s needs. They offer strong guidance as to the best use of my investments and provide the whole service on an informal and very friendly basis. Visiting Rouse is a meeting to look forward to.”
“Leighton has looked after my business and personal affairs for over a decade. He takes a genuine interest in his client’s business and gives sound, practical advice.”
“Rouse Partners work diligently to understand your business objectives and provide a service tailored to your needs.”
“I have always found our client Partner to be extremely helpful & approachable. His ability in explaining sometimes quite complex matters to a very non accounts minded person is exceptional.”
“Rouse Partners are providing us a flexible and high quality accounting service at a reasonable price. What I like most is the availability to answer our technical questions, the friendliness and celerity in answering to our requests and the fact that they are really trying to understand the mechanics of our business. Their service provides added value with a nice personal touch.”
“The team are extremely helpful and approachable when requesting answers to a variety of queries that cropped up with our accounts. First class service, always with a prompt response.”
“I have always found Rouse to be flexible in their approach to my business & am confident when dealing with all levels of staff that they will provide a useful & effective response.”
“Rouse Partners provide a first-rate solution, are proactive and easy to work with.”
“Rouse are always there for us and provide solid essential services backed by imaginative and out of the box thinking.”
Award-winning chartered accountants offering tax, audit and advisory services.